CRM Services and Solutions
Streamline Operations and Drive Growth with Expert CRM Services
We are experts in designing and implementing customized CRM solutions that cater to the specific needs of SMEs across industries. Leveraging expertise in Microsoft Dynamics 365 and Odoo, we deliver scalable, user-focused systems that enhance productivity, improve customer engagement, and fuel growth.
Why Your Business Needs a CRM
Our tailored CRM solutions empower businesses to optimize customer interactions and streamline operations through:
Designed for Impactful Transformation
Microsoft Dynamics 365
- Access a full suite of applications that integrate naturally with your existing systems.
- Enjoy real-time insights with powerful artificial intelligence and analytics.
- Boost productivity with Microsoft’s intuitive, user-friendly interface.
Odoo
- Gain flexibility with one of the most customizable ERP platforms available.
- Choose from an extensive app library to meet niche business requirements.
- Simplify processes with rapid deployment and easy-to-learn tools.
- Whether you choose Microsoft Dynamics 365 or Odoo, we ensure you gain unmatched functionality tailored to meet your specific needs.
Our Proven 8-Step Approach to CRM Success
Our tailored CRM solutions empower businesses to optimize customer interactions and streamline operations through
Business Analysis
We conduct in-depth business analysis to identify your needs and uncover operational inefficiencies. Using interviews and workshops, we deliver actionable outputs like use cases and process flows to ensure your ERP implementation aligns with your goals and industry standards.
Process Mapping & Workflow Design
We design and optimize business processes using BPMN to align with your ERP system and goals. Our workflows eliminate inefficiencies, reduce manual effort, and improve visibility while ensuring scalability, compliance, and seamless integration.
Implementation & Customization
We provide tailored implementation services, ensuring seamless integration with your operations. From installation to customization, we deliver scalable, compliant solutions that align with your business goals.
Configuration & Module Setup
We configure solutions to fit your organization’s structure and operations. This includes setting up modules like Finance, Operations, HRM, Inventory Management, and CRM. We define user roles, design approval workflows, and customize templates to match your business needs. The result is a streamlined system that ensures accurate data flow, compliance, and efficiency.
Data Migration & Integration
We manage the entire data migration process—from extraction and cleaning to transformation and import—ensuring data integrity throughout. We also integrate your system with third-party apps like CRM platforms, e-commerce tools, BI solutions, and payroll systems. These integrations simplify workflows and provide real-time, enterprise-wide data access.
UAT, User Training, and Go-Live Support
We provide role-based training to help your team quickly adapt to the new system. We guide user acceptance testing (UAT) to ensure the solution meets your business needs. During go-live, our team delivers real-time support to resolve any issues promptly.
Achieve Lasting Results with Flectic CRM Solutions
With Flectic, you’re choosing more than a service—you’re selecting a trusted partner dedicated to driving your business forward.
Scalable Solutions
Our modular ERP systems grow with your business
Reduced Costs
Maximize ROI with optimized workflows and reduced inefficiencies
Enhanced Visibility
Access real-time data across departments, empowering faster decisions
Proactive Support
Enjoy responsive, expert support whenever you need it
Boost Your Sales with the Power of CRM
Empower your business with a robust CRM solution that boosts efficiency, simplifies complexity, and elevates customer engagement.