Lifecycle Support and Training Plan
Beyond Implementation. Into Partnership
Our approach to support goes beyond solving problems—it's about fostering long-term partnerships that grow with you. Whether you’re just starting your ERP implementation or scaling your existing system, our Support and Training Plan ensures you’re always backed by a proactive, expert-driven team, ready to help you optimize operations and achieve your business goals.
Real Results, Real Support
Your business needs more than a one-time solution—it requires continuous support and tailored guidance to adapt as you grow. With our lifecycle Support and Training Plan, we offer a personalized, adaptable experience that prioritizes your success at every stage.
Minimize downtime and maximize efficiency with ongoing monitoring and issue resolution.
Empower your team with expert-led training to boost adoption and productivity.
Access dedicated advisors who understand your business processes and industry requirements.
Explore the Plan Features
- • Minor changes = small adjustment less than 2 hrs (e.g., field visibility, report tweak, approval rule)
- • Tickets = configuration, bug report, system guidance; not new module development
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• Quarterly Audit includes:
Usage & performance check
Module-specific improvement suggestions
Security/access control verification
| Items | Basic | Standard | Pro |
|---|---|---|---|
| Support Tickets / Month | Up to 3 tickets | Up to 10 tickets | Unlimited |
| Minor Change Requests / Enhancements | 2 minor change / Quarter | 3 minor changes / Quarter | 5 minor changes / Quarter |
| Response SLA | Within 48 hours (business days) | Within 24 hours (business hours) | Within 12 hours (including weekends) |
| Second Channel Support (Phone) | ✖ | ✔ Up to 2 hours/month via call | ✔ Unlimited |
| User Training Support | Self service materials only | 1 live session per quarter (1 hr) | Monthly live session or on request |
| Quarterly System Audit & Optimization | ✖ | ✔ 1 per quarter (basic) | ✔ 1 per quarter (advanced w/report) |
| Dashboard Review & BI Suggestions | ✖ | Basic KPI insights | Full BI advisory & dashboard review |
| Module Usage Monitoring | ✖ | ✔ Automated usage logs (email) | ✔ Automated + expert review (monthly) |
| Version Upgrade Planning | ✖ | ✔ Semi-annual compatibility review | ✔ Proactive support for upgrade (prep) |
| Dedicated Account Manager | ✖ | Shared contact | ✔ Named consultant (assigned) |
| Customization Advisory | ✖ | ✔ Limited guidance | ✔ Strategic input with backlog (review) |
| Unused Hours Rollover | ✖ | ✔ Rollover 1 month | ✔ Rollover 1 months |
| Discount on Additional Services | ✖ | 5% Discount | 10% Discount |
| Customer Success Review | Annual email | Semi-annual Meeting | Quarterly strategy session |
- No matter your growth stage, we have a plan to ensure your ERP system drives sustainable success while providing peace of mind.
A Proven Partnership You Can Trust
Our Support and Training Plan is built to adapt to your evolving needs, ensuring your business stays on track. With a high adoption rate and proven operational improvements, our clients frequently experience
Streamlined Operations
Gain clarity with access to accurate, up-to-date data.
Real-Time Oversight
Maximize ROI with optimized workflows and reduced inefficiencies
Scalable Growth
Ensure your ERP expands alongside your business.
Start Your Journey Today
Empower your team. Optimize your operations. Achieve sustainable growth with confidence.